Dear customer, sorry for the inconvenience caused, due COVID-19 the guaranteed shipping time of orders placed after 2020.2.20 are extended by 15-30 additional days. The extension will vary based on the order's destination, shipping method, and any area under containment zone. Thank you for your understanding.
You can track your order’s current status by logging into our website.
Pending: you can check its status in the “My Orders” section of your Indiasells account.
fulfilled: once your order has been shipped, you will receive an e-mail from us with the tracking code and a link where to track it (https://www.delhivery.com). You can also find the tracking details of your order on the “My Orders” page.
We usually require 1-2 business days to process an order. After receiving your payment, we will do some quality tests on our products, package them, and then ship them to your address.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
1.If you do not receive your parcel within specific period of time, please feel free to contact us.
2.Due to some technical issue with the courier partner also cause you will not receive tracking id.
3.Or some more reason for not receive tracking code is order has been cancelled.
Orders shipped with Standard Shipping or a free shipping method may be delivered directly to your local post office. We will inform you once it has arrived. Please use your identity document and the tracking number to collect your parcel’s if you are not at home for its delivery or the package is too big for your mailbox, your parcel may return to your local post office. A notice will usually be left on your door or in your mailbox.
Below are some steps and suggestions on how you can solve this issue:
Check if the shipping address of your order is correct; Ask your neighbours, relatives or friends if they have received the parcel on your behalf,
All orders reported as "delivered" by shipping companies are considered delivered. Indiasells cannot be made liable of non-delivery in this case
If you refuse to accept the goods, the goods will be returned to the sender (Indiasells). When the tracking information shows "returned to origin", you may request a refund of your order. Indiasells will deduct from the refund amount all charges related to the delivery of the order to the country of destination and its return.
1.The option "Confirm you Order" will show in your WhatsApp number after placing the cod order.
2.After Confirmation of your order we will dispatch your order.
1.Your order status can be checked in My Account.
2.In MY Account go to My Orders Option.
It is easy, after you placed an order sign in your account using your email address.
In your Indiasells account, you can see all your orders with full information: shipping address, shipping method, mode of payment at the time of ordering items(s). You can also print an invoice by yourself.
Once the status updated, it will also show in your account. The tracking number will be sent to your registered number and email address once we ship your package. You should also receive an email from Indiasells including tracking number and links.
Our after-sale customer service representatives are at your service for any assistance you may require on your shipped orders. You can select among “Repair”, “Refund” or “Resend” option on ordered orders. In any circumstances, we will process your case and reply to your e-mail within 24 hours during the weekdays and 48 hours during the weekends.
This situation occurs when there is a mismatch between our digital stock counter and the actual stock availability of a product.
The stock level in our website is constantly updated, but on some rare occasions the number of units available does not match the actual stock of a product in our warehouses.
If you encounter this problem, you are eligible for a full refund or you can wait for the item to be restocked.
You can contact us through our contact page! We will be happy to assist you.
1.Delays caused by the buyer providing incorrect or incomplete delivery information;
2 Delays in delivery caused by any force major incidents, such as natural disasters, bad weather, and war;
3.Any un-insured order that is lost or stolen;
4.Delays in delivery caused by any other beyond Indiasells’s control, such as public holidays and Customs issues.
You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:
The total time is the sum of the processing time and the shipping time.
Processing time = the time between when you place an order and when we ship it;
Shipping time = the time between when your order has been shipped and delivered to you;
You may have to pay higher shipping fees for selecting an express shipping method. Moreover, orders shipped with an express mail service usually have a higher probability of being stopped by Customs officers and of incurring in higher import duties. You will be able to choose your preferred shipping method on the checkout page of your order.
Below are some suggestions: -
Check the status of your order.
If it can be tracked, calculate the number of business days between its shipment date and the current day. Business days refer to the period of time between Monday and Friday and do not include national holidays or weekends.
If its estimated delivery time has not passed yet, please wait for some other days. If you have not received your parcel during this period of time, you can confirm that the shipping address is correct.
If there are no problems with your address, the delivery of your order may have been delayed by slow Customs, logistics or postal clearance procedures.
If you require any further assistance or if your order is nowhere to be found, please do not hesitate to contact us and we will arrange a refund or a reshipment.
The working time of Indiasells is affected by the public holidays, and thus deliveries can be subject to slight delays during. We will inform all our customers about this inconvenience by publishing a reminder on our website before each major holiday.
The shipping time mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force major event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.
Shipping from your local warehouse is significantly faster. Some charges may apply.
The shipping fees of DHL Express and FedEx Ground may vary according to the delivery area and ZIP code, and thus slight mismatch may arise between the charges shown on the product page and on the shopping cart.
The estimated delivery time may also vary according to your location and the origin of your order. If you require any further information or assistance, please do not hesitate to contact us.
Recently, we have received tons of concerns and worries from our customers due to COVID-19. Here Indiasells would like to make an announcement, we hope we can provide a satisfied shopping experience for all of our valued customers as always. Darkness will be gone as long as we stick together, Indiasells will always be with you.
Q: Will my package have COVID-19?
A: Each package is disinfected before leaving our warehouse. The World Health Organisation states that viral diseases cannot be transmitted through packages, but we still disinfect them for added safety.
Q: Will order processing slow down?
A: At present, Due to COVID-19 shipments will be affected warehouses. The order processing time of warehouses in the United States and the Czech Republic is also still 3 days.
Q: Will the shipping time slow down?
A: Due to COVID-19, some goods are restricted, and we cannot ship to some countries. If we can’t ship your order now, we will ship it immediately after the restriction ends; this ensures you get your items as fast as possible.
As these restrictions are unpredictable, the shipping time limit for your order may be extended beyond what is displayed on the product page/checkout.
Q: Are there any adjustments to the after-sale policy?
A: If you are unable to accept the package and the package is returned, we will not charge any fees and issue a full refund!
If you want to return an item and are presently unable to send it to us, we will extend the return time until the epidemic is over!
Q: What is Indiasells doing during the COVID-19 virus?
A: We are working hard to supply certified sanitary products and complete in-house testing to ensure that every product we offer you is safe, reliable, and meets the national safety certification. Indiasells now offers a variety of masks, disinfection gel, and other epidemic prevention products, as well as household daily necessities. We aim to do our part in helping the world to overcome COVID-19.